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Frequently asked questions

In which countries can I shop online?

You can shop online in the following countries:

  • Spain
  • Portugal
  • England
  • Greece
  • Sweden
  • Belgium
  • Bulgaria
  • Cyprus
  • Croatia
  • Slovakia
  • Slovenia
  • France
  • Italy
  • Latvia
  • Lithuania
  • Malta
  • Poland
  • Romania
  • Germany
  • Austria
  • Denmark
  • Estonia
  • Finland
  • Hungary
  • Ireland
  • Luxembourg
  • Czech Republic

In which languages is the website available?

The available languages at Lavand.com are:

  • Spanish
  • English

How can I receive information by email with Lavand updates and special products on a regular basis?

You can receive our newsletter by clicking the “Subscribe to our newsletter” box or selecting the option “I want to receive news from Lavand by e-mail” during the registration process.

How can I be sure that I have purchased the items successfully?

Once you have placed your order, you will receive a confirmation email. If you do not receive the email, please contact our Customer Service department at eshop@lavand.com.

How can I check my order status?

You can track your order at “My Profile”.

What should I do if I get the wrong item?

If you ever receive an item that you have not purchased, please contact our Customer Service department at eshop@lavand.com.

What payment methods can I use?

You can choose one of the following payment methods:

  • Card
  • Paypal